How to Call 119 in Japan: Emergency Ambulance and Fire Services Guide

How to make the call

In Japan, the emergency number for both fire and medical emergencies is 119. When you dial this number, you will be connected to a local command center operated by the local fire department. The operator will answer, and your first task is to tell them which service you require.

If you need an ambulance, say "Kyukyu desu" (It is a medical emergency). If you are reporting a fire, say "Kasho desu" (It is a fire). Many dispatch centers in major cities have operators who can speak English, but if you are in a rural area, you may need to ask a bystander for help to communicate your location clearly.

What information to provide

Once the operator understands the type of emergency, they will ask for specific details. To ensure a fast response, try to remain calm and provide the following information in this order:

• Your location: This is the most critical detail. If you are in a building, provide the address, floor number, and room number. If you are outside, look for nearby landmarks, street signs, or the name of the nearest convenience store.

• The nature of the emergency: For medical calls, explain what happened (e.g., a fall, chest pain, or unconsciousness) and how many people are injured. For fire calls, state if there are people trapped inside the building.

• Your phone number: The operator may need to call you back if the line is disconnected.

Understanding ambulance costs

It is important to note that while the transport provided by the fire department via an ambulance is free of charge, the medical treatment you receive at the hospital is not. Once you arrive at a medical facility, you will be responsible for standard hospital fees, which vary depending on the severity of your condition and the facility. If you have Japanese National Health Insurance or any other recognized insurance, these costs will be significantly reduced.

Good to know

• 110 is for Police: Do not call 119 if you are reporting a crime or a traffic accident; use 110 for the police.

• Mobile phones: You can call 119 from any mobile phone.

• Stay on the line: Do not hang up until the operator tells you to do so. They may provide life-saving instructions over the phone while the ambulance is en route.

• Landmarks: If you are unsure of your address, use a GPS app on your smartphone to find your location or look for nearby landmarks.

Official information

• Prime Minister's Office of Japan
• Ministry of Foreign Affairs of Japan
• Japan National Tourism Organization (JNTO)

Rules and fees can change. Please confirm the latest details with the official sources above.